Category Archives: blog
In today’s world, “virtual” is a good thing. It’s efficient, it saves money, it’s progressive. Not when it comes to communicating, apparently. That was the import of a talk by expert Dr Nick Morgan at an event hosted recently by the MBA Association of Ireland at Masons Hayes & Curran in Dublin.
Author of “Can you hear me? How to connect with people in a virtual world”, Dr Morgan is forthright in implicating the smartphone in the rise in employee disengagement across the world, not least in Ireland. And equally its role in alienating rather than helping old people, as it has been heralded as doing.
Interesting nuggets abound in Morgan’s presentation. Did you know that 90% of us think our emails are understood, when in fact only half are?
Down to basics. The issue with virtual communications is that content and body language need to be aligned for conversation to take place. With no body language there is no real communication.
Similarly, feedback is fundamental to face-to-face communication – in a virtual work, we give out content but we don’t see how it is received. This lack of feedback makes for little connection and little empathy.
Of course, there’s the video-conference. But beware. Our minds don’t work well in 2D – don’t be fooled into thinking you are seeing the person! The artificial environment of video-conferences is very taxing on our brains, so keep them short and with a minimum of participants.That said, they are preferable to audio-conferences. Leaving aside Morgan’s insights into what people actually do when they press that mute button, he contends that without emotions, people can’t take decisions and that the lack of involvement in audio-conferences leads to bad decision-making.
Email is the most prevalent form of communication in most workplaces. And it has its problems. For one, Morgan points out that purely using words to describe emotions is not natural and it is emotions that give us the connection that is at the heart of communication. As a result virtual relationships are fragile. They lack the forgiveness that characterises the conventional relationships we enjoy.
Surprisingly, perhaps, Morgan suggests one way to counter this is by using emojis to inject a sense of emotion into the email exchange. “We need to learn a new language” he says.
So how do we get heard in this virtual world? It is imperative that we spend some real time with those we communicate with virtually. Colleges are doing this – while virtual is the MO, projects kick off with face-to-face meetings. That builds trust, familiarity and forgiveness. If you work in a large corporation where virtual communication dominates, take the time to physically meet those you are dealing with online. The effort will enhance your virtual communication.
As many of us know, a big issue is that often young people don’t want this real interaction, they prefer the perceived control and anonymity of the virtual world. I recall asking a journalist as to the best way to land a story in the media. “Pick up the phone!” was his reply. Persuading the new generation to do this instead of sending off an email can be a challenge. Reared as they are on smartphones, they are not easy to lure back to the real world!.
We may not always appreciate it, but I think sports fans in Ireland and Britain can be thankful that we are spared the worst excesses of commercial intrusion on the games we love.
Watching La Liga on a Sunday night, I always feel the electronic pitchside advertising is that more distracting than its Premiership equivalent. Also, I’ve noticed that many press conferences on mainland Europe feature an ultra-annoying mini screen plonked squarely in front of the team coach, on which commercial messages rotate. Unmissable, in the truest sense of the word.
That said, the product placement on view in last weekend’s post-match conference at embattled Mexican club Chivas takes the biscuit … or more accurately, the cereal, the mineral cans, the chocolate milk and a lot more besides.
The scene, captured here by ESPN’s Tom Marshall, apparently drew intense giggling from those present, prompting the club president to admit “Our marketing team called it wrong – we must be aesthetically cleaner.”
For those in adland who bemoan the supremacy that technology is enjoying over creativity, John Gapper’s article in the FT on the Cannes Lions festival (“Advertising’s creative vision is old fashioned”) ) will be a less than edifying read. In fact, the world’s premier knees-up for advertising creativity reads more like a tech fest. Where once the applause was reserved for lavish artistic work, now the garland goes to the most innovative means of delivering it.
As Gapper reports, “Most advertisers simply want to find people as efficiently as possible and persuade them to buy things, whatever the format. That leaves the copywriters and video auteurs in agencies feeling unloved.”
A telling example is given of KFC struggling to sell its fried chicken in China. Whereas before the default solution might lie in a stand-out creative, in this case the brand relied on a loyalty scheme tied to a mobile phone ‘super app’ allowing you to pre-order food, select music in the outlet, and a play a version of fantasy mobile game with their friends. Nor was this the brainchild of a conventional ad agency, but a ‘digital transformation’ provider.
Gapper makes the point that broad brush brand advertising is being replaced by engagement with people who already like the product – as delivered by online algorithms in mobile display advertising.
“Anything on which the return cannot be measured is vulnerable.” Concerns are expressed that the ad industry may become ‘juniorised’ with big thinkers being substituted by cheap copywriters because there is “not enough in the kitty for the magical.”
There are learnings on both sides. Agencies need to accept that brands are no longer modern-day patrons of their art. They won’t stand for the prima donna practices of old. For their part, brands need to realise that reaching the audience is one thing, but it is rarely a long term differentiator in itself. Ultimately it is the art of persuasion that seals the deal, and this only happens with creative magic that resonates in a unique way with your audience. And that’s art, not science.
In an era where any self-respecting celebrity has an endless train of endorsements in tow, covering every aspect of their public and private lives, are brand associations credible anymore? How often does Gary Lineker really feast on those Walker crisps? You want me to believe that Jurgen Klopp spends his time in an Opel?
One brand association in particular stood out for me this year. In cycling of all places – not a property that has brands flocking to it at the moment, you would imagine. That didn’t stop mattress brand Latexco from crafting what for me is a model sports sponsorship, at the heart of which is relevance and credibility, with a nice dollop of tactility.
Cyclists are no prima donnas. Their lot is a tough one, and hardship in top class cycling is not limited to time in the saddle. As our own Dan Martin wrote in his Irish Times Tour diary this summer: “what makes [the Tour] so gruelling is the sheer scale … most people don’t understand the amount of travelling that we end up doing. After Thursday’s stage we had a 2½, nearly three hours’ drive. Before then I had a doping control at the finish line and then a shower. In the end I didn’t end up getting to the hotel until a quarter to nine … and I only ended up getting dinner at 10.30pm.”
The nature of Le Tour means a different hotel room every night, and by no means a 5-star one. Often accommodation gets in the way of a good night’s sleep, something essential to the following day’s performance.
Enter Latexco to support the Quick-Step Floors team, of which Martin was lead rider.
Latexco didn’t just lend their name to the team’s maillots, they followed it through all stages of the Tour, putting down mattresses and bedding in each hotel the riders ended up in. And so a peaceful – and consistent – night’s sleep was assured. For the consumer, the image of the brand providing such respite each night to the exhausted cyclist is very persuasive, and is helped by the warm, tactile feel that the association carries. We all prize a good night sleep.
A simple yet powerful association. And with the news that Sean Kelly’s An Post team has failed to find a sponsor for next year, it’s a pity Mattress Mick didn’t think of it first.
Poor event planning to win your own golf tournament I guess, but no one complained at the Grange Goolf Club recently.
Thanks to Hilary Hall, AMBCS of Research and Markets for the bubbly and Colm Handley for arranging the day. Well done to runners up Des Burke of SQ9 and Eoin O’Herlihy B Tech (Ed.), M.Eng, CEng MIEI and to all the companies at the Guinness Enterprise Centre who took part.